POPMELLO · CUSTOMER CARE
Shipping Policy
From our little world of squish to your door.
Last updated: October 31, 2026
1. Where we ship
We offer worldwide shipping, subject to delivery-service availability and any destination restrictions. If we cannot fulfill delivery to the address you provide, we will contact you to arrange a resolution, including a refund if the order cannot be supplied.
2. Processing and delivery estimates
Orders are normally dispatched within 2–3 days. Estimated transit time after dispatch is 3–5 days.
These are estimates rather than guaranteed arrival dates. Destination, carrier availability, customs clearance, public holidays and other disruptions can affect timing. If there is a delay or you need an update, contact us with your order number.
3. Shipping charges
Standard shipping starts at US$11.99 for the first 500g, plus US$7 for each additional 500g or part thereof. Free standard shipping applies when the merchandise total is US$99 or more after discounts.
The shipping charge for your address is shown at checkout before payment. Customs requirements and any destination-specific taxes or import charges can vary; contact us before ordering if you need clarification.
4. Delivery information
Check that your delivery address and contact details are accurate before paying. If you notice an error, contact us as soon as possible. We will check whether it can be corrected before dispatch. Carrier procedures and destination requirements may affect whether an address can be changed after dispatch.
5. Delivery problems
For a delayed, missing, damaged or incorrectly delivered parcel, email service@popmello.store with your order number and the relevant details. We will investigate with the information available and help resolve the issue. Nothing in this policy removes consumer rights that apply to your order.