POPMELLO · CUSTOMER CARE
Privacy Policy
How we handle the information you share with Popmello.
Last updated: October 31, 2026
1. Who we are
Popmello operates the online store at popmello.store. For privacy questions or requests about your information, contact service@popmello.store.
2. Information we collect
When you place an order, create an account or contact us, we collect the information you provide, such as your name, email address, billing and delivery addresses, telephone number if supplied, order details and messages. We also receive payment status and transaction references from our payment providers.
When you browse, our website and service providers may collect your IP address, browser and device information, pages viewed, referring links, cart activity and cookie or similar identifiers.
3. How we use information
We use information to process payments and orders, arrange delivery, provide account access and customer support, handle returns, prevent fraud, maintain website security, keep business records and understand how visitors use the store. Advertising measurement helps us understand whether our advertising leads to product views, cart activity, checkout or purchases.
4. Payments and service providers
Our store uses WordPress and WooCommerce, with website hosting provided by WP Engine. Payments are processed through Stripe and the payment method you choose. We receive transaction details needed to manage your order; full payment credentials are handled by the payment provider. Read Stripe’s Privacy Policy for its practices.
We share information needed to fulfill your order with delivery and operational service providers. Information may also be disclosed where necessary to comply with a legal obligation, protect rights or investigate fraud.
5. Cookies and advertising measurement
Cookies and similar technologies support the shopping cart, login, security, payment functionality and attribution of visits. Blocking these technologies can affect cart, account or checkout features.
We use Meta Pixel and Meta Conversions API, managed through Google Tag Manager and Stape, to send website activity data to Meta for advertising measurement and related advertising purposes. This can include event names, pages or products viewed, cart and checkout activity, order value and currency, device information and identifiers. Server-side transmission may occur in addition to browser-based transmission. Read Meta’s Privacy Policy for its practices.
You can manage cookies through your browser and advertising preferences through the relevant platform. Browser controls may not stop every server-side event. Contact us if you want to make a privacy or advertising-data request.
6. Retention, security and international processing
We retain information for the purposes described above, including order fulfillment, customer service, fraud prevention and any required accounting or legal records. The retention period depends on the type of record and the obligations that apply. We use access controls and security measures, but no online service can guarantee absolute security.
Our providers may process information in countries outside your country of residence. We use the contractual and other safeguards applicable to those arrangements.
7. Your choices and requests
Depending on the law that applies to you, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, withdraw consent where processing relies on consent, or complain to the relevant authority. Send requests to service@popmello.store. We may need to verify your identity. Some information must be retained for legal, security or transaction-record purposes.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review it. Please do not send full card numbers or card security codes by email.
8. Policy updates
We may update this policy when our store or practices change. The date above identifies the latest version. Contact us with questions about any change.