POPMELLO · CUSTOMER CARE
Terms of Service
The terms that apply when you shop with Popmello.
Last updated: October 31, 2026
1. About these terms
These terms apply to the Popmello store at popmello.store. Read them alongside our Shipping Policy, Returns & Refunds Policy and Privacy Policy. You can contact us at service@popmello.store.
2. Using the store
Provide accurate information when ordering or creating an account, and keep account credentials secure. You must be legally able to place the order, or have the involvement of a parent or guardian where required. Do not misuse the website, interfere with its operation, attempt unauthorized access or use it for unlawful purposes.
3. Product information
Our products are squishy toys, not food. Read the individual product description and demonstrations before ordering, including any description of a crackle shell or appearance changes during use. Colors and appearance can vary slightly with lighting, screens and individual products; this does not remove your rights if a product is faulty or materially different from its description.
4. Prices and payment
Prices are displayed in US dollars unless expressly stated otherwise. Shipping and any charges collected by us are shown at checkout before payment. Payment methods available for your order are displayed at checkout.
If an availability or pricing error prevents us from fulfilling an order, we will contact you to explain the issue and arrange a resolution. Any payment for items that cannot be supplied will be refunded.
5. Orders and delivery
An order confirmation records the details of your submitted order. Dispatch is normally within 2–3 days, with estimated transit of 3–5 days after dispatch. Delivery estimates are not guarantees and can be affected by customs or carrier delays. See the Shipping Policy for rates and delivery information.
6. Promotions
Our buy 2, get 1 free offer provides one lowest-priced item free for every 3 eligible squishies in your bag. It is applied automatically and operates in repeating 36-hour cycles. A cycle countdown indicates the next cycle, rather than the end of the ongoing promotion. The discount and final total shown at checkout apply to your order. Any additional promotion has the conditions stated with it.
7. Returns and refunds
Change-of-mind return requests must be made within 14 days of receipt, with items unused and in their original packaging. Buyers pay return shipping for non-quality-related returns. See the Returns & Refunds Policy for the process, refund information and help with damaged, faulty or incorrect goods. Mandatory consumer rights continue to apply.
8. Privacy, website content and third-party services
Our Privacy Policy explains how we handle customer and website information. Site branding and original content may not be reproduced for commercial use without permission, except where permitted by law. Payments and other third-party services may also be subject to the relevant provider’s terms and privacy practices.
9. Rights, changes and contact
Nothing in these terms excludes liability or rights that cannot lawfully be excluded. We may update these terms for future use of the store; changes do not retrospectively remove rights attached to an existing order. The latest version is identified by the date above. Questions or complaints can be sent to service@popmello.store.